The Transport General Authority (TGA) launched a comprehensive initiative during this year’s Hajj season 1445 AH to measure the satisfaction of pilgrims with rail transport services. The authority reported that over 107,000 messages were sent to assess satisfaction from the Haramain High-Speed Railway during the season. The initiative included QR (quick-response) codes and voice announcements broadcast at stations and trains and direct interviews to gather and sort the opinions of benefiting pilgrims. The aim was to enhance the train transport experience by collecting feedback through surveys evaluating key services such as trip availability and booking, train travel, and station readiness.
Participation in the survey, translated into five major languages — Arabic, English, French, Urdu, and Persian — involved more than 7,000 pilgrims. It was disseminated across all stations and trains of the Haramain High-Speed Railway and holy sites, contributing to transparency enhancement and service quality improveme
nt.
The TGA added that the surveys were linked to its “Customer Voice” platform, enabling real-time and continuous monitoring of pilgrim satisfaction measurements. This will contribute to improving the level of transport services in the future, emphasizing the availability of various communication channels for inquiries and feedback across different transport sectors via the authority’s website, tga.gov.sa, social media platforms @tga_care, or by contacting the unified call center at 19929
Source: Saudi Press Agency
