The General Authority for Small and Medium Enterprises (Monsha'at) has achieved ISO 20000 Certification for IT Service Management, underscoring its dedication to implementing industry-leading practices. This recognition highlights Monsha'at's commitment to adhering to the international standard ISO 20000, ensuring excellence in technical service management. The ISO 20000 Certification for IT Service Management is a globally recognized accreditation that sets standards for maintaining the quality of IT services and digital service management. This certification aims to enhance the performance and quality of IT services while fostering trust with customers and users. The certification encompasses a comprehensive set of standards and requirements that organizations must implement and uphold to meet the certification criteria. Source: Saudi Press Agency